close window

Claire Williams

123 Castle St • Boston, MA 01234 • (123) 456-7890 • williamsc@aol.com

Administrative Assistant ~ Loan Underwriter ~ Executive Assistant ~ Customer Service

  • Talented administrator with diverse background.
  • Expertise in finance, bookkeeping, and billing.
  • Hard working, detail oriented, able to multi-task.
  • Proven ability to support senior executives.
  • Customer service and graphic design experience.
  • Excellent presentation and reporting skills.

Professional Background

Administrative Services

  • Provided administrative support to executives, engineers, pilots, and others. Performed filing, faxing, copying, and word processing. Created and maintained spreadsheets.
  • Carried out data entry, bookkeeping, daily billings, invoicing, and inventory control.
  • Managed up to 10 phone lines, greeted customers, and communicated closely with clients and vendors. Responded to, and resolved, customer issues and inquiries.
  • Organized travel, flight, lodging, and rental car arrangements for executives and owners.
  • Coordinated conferences, including arranging catering and business equipment set up.
  • Reconciled and balanced daily transactions for four branches of financial institution.
  • Managed and submitted daily transaction totals to headquarters, with 100% accuracy rate.

Loan Underwriting

  • Worked directly with Senior Underwriter. Reviewed and approved residential loan applications, supporting over 20 loan officers and managing as many as 50 active files simultaneously.
  • Analyzed credit reports, financial data, and fiscal statements. Verified employment. Recommended approval or denial to Senior Underwriter, with all recommendations accepted.
  • Assisted production department in processing received loans, entering Good Faith Estimates and Truth in Lending amounts, and entering required lender/borrower data into system.

Customer Service

  • Approved clients for cellular company. Reviewed credit/financial histories, structured and activated accounts, and supported field sales representatives in managing accounts.
  • Identified and implemented enhancements to customer service, communications, and mediation processes to improve efficiency and customer satisfaction.
  • Earned multiple Top Producer of the Month and Top Producer of the Week awards.

Graphic Design

  • Carried out graphic design for exclusive architectural firm specializing in hotel and casino design.
  • Planned and created design projects, supporting over 20 high-end clients.
  • Produced pamphlet and booklet layouts, including covers and pages. Imported and/or scanned architectural drawings, produced 2-D and 3-D presentations.
  • Personally managed and completed 300-plus design graphic presentation in one week.

Employment History

Junior Underwriter, Kennedy Home Loans, Boston, MA 2004
Administrative Assistant/Graphic Designer, Kennedy Inc., Boston, MA 2003 - 2004
Flight Secretary, Kennedy Aviation Services, Cape Cod, MA 2001
Administrative Assistant/Proof Operator, Kennedy West, Cambridge, MA 2001
Activations/Credit Representative, Kennedy Wireless, Boston, MA 2000

Education And Training

Extensive course work in Finance and Business Administration, Boston College, Boston, MA
Training in 10-key, Customer Service, and Project Supervision

Computer Skills

Windows 98-XP, Macintosh, MS Office, PowerPoint, Access, Publisher, Outlook, Photoshop, Illustrator, Corel Draw, Corel Paint, HTML, website development, Lighthouse and Landsafe credit software, Point, Edge, CLUES, call center systems, and more