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James Dillon

123 Castle St • Boston, MA 01234 • (123) 456-7890 • dillonj@aol.com

Summary

Talented and accomplished IT management professional, with extensive background in Internet Architecture, Portal, B2B, and ERP environments. Proven ability to direct technical and business teams, coordinate consultants, and manage programs. Experienced in leading development and implementation of technology systems. Adept at directing product launches, business development efforts, application design, content management, and business integration. Expertise in complete project management, from conceptualization and requirements determination to final testing and implementation. Able to administer budgets, provide support for sales groups, and develop outside partnerships. Outstanding presentation, leadership, and communication skills.

Professional Experience

KennedySoft, Inc., Boston, MA 1996 - Present
Manager, Emerging Markets, Services and Technology (2000 - Present)

  • Supervised team of elite system engineers and program managers in supporting new products and services that totaled over $42 million in license and services revenue in 2004.
  • Work closely with business and technology groups to identify best methods for promoting/implementing new products and services. Formulate best practices, detail usage strategies, provide sales teams with marketing and sales tools.
  • Create solutions involving accelerated implementation methodologies, product bundles, and pre-configured data and training. Support over 7,000 sales representatives and consultants.
  • Designed integration packages to support 11 strategic business functions between PeopleSoft Enterprise and JD Edwards EnterpriseOne product suites following PeopleSoft / JDE merger.
  • Reduced implementation timelines 35%, and lowered implementation costs 40%. Defined operating solution for global delivery module to incorporate multiple services components.
  • Retained over 12 high-profile global accounts by deploying global performance optimization services to consulting organization. Addressed critical Internet architecture issues, defined methodologies, established license agreements and revenue sharing models with 3rd-party vendors.
  • Trained consultants in Asia/Pacific, European, and North American markets on performance assessment, performance monitoring, and performance testing programs.
  • Played key role in $7 million of additional revenue by developing revenue-generating strategic sourcing proof-of-concept that dramatically increased licensing sales. Authored strategic sourcing document that detailed issues and value proposition of solution and presented to executive team.
  • Responsible for migrating 75 Vantive customers to PeopleSoft following acquisition of Vantive. Prepared best practices for Customer Relationship Management (CRM) projects. Published series of business-level and software-level recommendations used by consulting teams to meet client requirements and accelerate projects.
  • Developed portal strategy workshop tool that facilitated acquisition of $18 million in licensing agreements with clients such as Deutsche Bank, US Treasury, Toyota, GE, and CapitalOne. Tool reduced time required to prepare implementation plans by 66%.
  • Personally supported over 25 successful sales in areas of eProcurement and B2B Trading Exchange applications. Partnered with CommerceOne to enhance eProcurement relationship and integration.
  • Guided multiple domestic and global regions in developing portal readiness plans to address resource skill shortages and project capacity constraints. Authored portal implementation processes for inclusion in company's implementation methodology.
  • Developed consulting support and feasibility plan used in assessing successful acquisition of major content integration company.
  • Created and delivered eProcurement/MarketPlace Workshop for consultants in U.S., Canada, Mexico and the UK. Served as key contact for directors in eProcurement development and strategy groups.
Project Manager, PeopleSoft Consulting - Southeast Region (1997 - 2000)
  • Led team of 40 PeopleSoft consultants, external consultants, and client staff for Viba Vision's Financials and Distribution implementation. Administered $6.5 million budget. Implemented across four business units for PeopleSoft's highest volume order management customer.
  • Oversaw team of 25 on $5 million project for manufacturing system implementation at four Toyota North American plants. Directed all aspects of project and served as liaison between client's U.S. and Japanese management teams, and PeopleSoft's global services group.
  • Produced over $34 million in licensing and services revenue through support of sales teams as industry solution expert for complex supply chain deals. Identified client needs, developed solutions, and assessed risks and costs. Global clients included HP, FedEx, Red Cross, and more.
  • On-site representative for delivery of Financials, Distribution, and Manufacturing systems at Green Mountain Coffee. Developed new bar-coding and hand-held solutions for Order Management and Inventory applications for PeopleSoft's first live manufacturing customer.
Senior Consultant, PeopleSoft Consulting - Southeast Region (1996 - 1997)
  • Implemented company's first Order Management "Beta" project, at telecommunications distributor.
  • Delivered estimates and solutions for modifications to Financials and Distribution applications.

Kennedy Consulting, Boston, MA 1994 - 1996
Analyst (Technology Information Services Group)

  • Team Leader, directing all aspects of projects. Configured parameters, maintained development environment, and reviewed modifications for BellSouth's PeopleSoft GL/Accounts Payable applications.
  • Data Coordinator for BlueCross BlueShield of Tennessee Interface/Data Conversion team. Responsible for data modeling, performing analyses of database table changes, processing table addition/modification requests, importing tables from mainframe to client/server environment, and creating subschemas for modules accessing database tables.
  • Designed and developed client/server applications and interfaces for BlueCross BlueShield of Tennessee. Developed Management and Profitability demo application.

Education

BS in Management Information Systems, Boston University, Boston, MA (1993)

Certifications

PMI Project Management Professional (PMP), in progress

Technical Skills

Windows, UNIX, MVS, DB2, Oracle, SQL Server, MS Office, Project, Visio, PeopleSoft (Supply Chain, Distribution, Financials, Manufacturing, Portal product), LDAP, basic network infrastructures and security

Awards And Recognition

Outstanding Contributor Award (2000)
Hall of Fame Award (1999)

Memberships

Project Management Institute (PMI)