Susan Surrette

1234 Castle St, • Boston, MA 01234 • (123) 456-7890 • surrettes@aol.com

Summary

Talented and accomplished business professional with strong experience in sales, customer service, and training. Licensed Cosmetologist with comprehensive background in cosmetics industry. Award-winning record in sales. Consistently meets or exceeds all revenue goals. Adept at training and mentoring junior personnel. Outstanding presentation and leadership skills. Familiar with Office and POS computer systems

Professional Background And Accomplishments

Sales / Customer Service

Carried out sales of cosmetics and fragrances in high-end retail and spa/salon settings.
Consistently met or exceeded all goals for monthly, special event, and annual sales.
Produced average of $600,000 in annual sales for Saks, including $500,000 as first year Sales Associate.
Increased sales of every assigned line at Neiman Marcus, on average of 50% for year.
Frequently recognized by vendors for production in specific product lines.
Built extensive book of repeat business among exclusive clientele, and often performed as 'personal shopper' for VIP customers.
Earned two major vendor awards for sales production at Saks, ranking in Top 20 out of 500 associates.
Marketed and sold exclusive skin care and cosmetic products in salon/spa setting, building strong base of repeat customers and achieving over $300,000 in annual sales.
As Freelance Cosmetic Professional, frequently selected for special vendor events, producing revenues of up to $20,000 over course of three-day events at specialty stores.
As Business Manager / Head Makeup Artist at Marshall Fields, established new focus sales group for Estee Lauder Prescriptives that increased total sales 42%.

Cosmetology / Esthetics

Licensed cosmetologist and senior esthetician / makeup artist. Provided customer care and service in areas of makeup, skin care, facials, and more in retail and spa settings.
As Freelance Makeup Artist, participated in makeovers of audience members and on-air news anchors for Oprah Winfrey and Jenny Jones television programs.
Performed makeup applications in areas such as glamour, day, evening, theatrical, and special event. Carried out freelance work for fashion brochures and catalogs.
Provided education and demonstrations to customers on various product lines from Sisley, Christian Dior, Orlane, Kanebo, Prescriptives, Estee Lauder, and many others. Highly knowledgeable in complete store offerings at every position held.

Management / Training

Served as Business Manager and Head Makeup Artist in freelance capacity as well as at Mario Triccoci Salon, and at Prescriptives counter for Chicago Marshall Fields location.
Trained and mentored junior sales representatives and makeup artists in facial artistry, product lines, customer service, sales, and computer program operation. Monitored sales.
Supervised staff of four makeup artists at Mario Triccoci Salon. Performed all staff training.

Employment History

Sales Associate, Saks Fifth Avenue, New York 1998 - 2004
Sales Associate, Neiman Marcus, New York 1995 - 1998
Business Manager / Head Makeup Artist, Kennedy Salon & Day Spa, Boston, MA 1993 - 1994
Freelance Makeup Artist, Boston, MA 1990 - 1995
Blitz Team Representative, Christian Dior, New York 1994
Business Manager / Head Makeup Artist, Estee Lauder Prescriptives, New York 1991 - 1992
Esthetician, Glemby International, New York 1985 - 1988

Education And Training

Graduate / Licensed Cosmetologist, Kennedy Beauty College, Boston, MA (1983)
Advanced training in Skin Anatomy and Face Design (Pivot Point)
Training in Makeup Artistry, Film, Photography, and Special Effects
Extensive vendor product-specific training and retail sales/customer service training