Success Stories

The resume looks great!!� I have to say it was an absolute pleasure working with you, an experience I will tell many friends and colleagues about.� You have done a wonderful job on my resume.� I am feeling more confident by the second!
I am very grateful.
Thankfully

Katherine

more testimonials

Download eBook

Get Your Free Copy Of How To Win Interview Offers Like Clockwork

download now

User Support Supervisor

User Support Technicians Leaders, and/or computer help desk supervisors in this group, provide leadership and oversee first-line technical support to computer users, experiencing difficulties with computer hardware, applications and communications software.

They are mostly employed by computer hardware manufacturers and retailers, software developers, in call centers and information technology units, throughout the private and public sectors.

Computer end-user support specialists, supervisors and systems administrators are projected to be among the fastest growing occupations over the 2002-12 period. There are many paths of entry to these occupations. Job prospects should be best for college graduates who are up to date with the latest skills and technologies; certifications and practical experience are essential for persons without degrees.

User support technicians and supervisors may perform some or all of the following duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Supervisory and managerial responsibilities, overseeing staff, functionality etc.

See other technology career links mentioned elsewhere on this site.

Completion of a college program in computer science, computer programming or network administration is usually required. College or other courses in computer programming or network administration are usually required. Certification or training provided by software vendors may be required by some employers. Progression to computer programming, interactive media development, web development or systems analysis is possible with experience.

call centre agent - technical support, client support representative - systems, computer help desk representative - systems, computer help desk supervisor, hardware installation technician, hardware technical support analyst, help desk technician, software installation technician, software technical support analyst, systems support representative, technical support analyst -systems, technical support supervisor, user support technician

Click here to see the full career article library.

We Have Experience Writing Winning Resumes In Your Career

Make Employers Chase You, With an Irresistible Resume and Cover Letter in Just 24-48 Hours by a Certified Resume Writer

Call Or E-mail Now To Start. You Will Be Delighted With The Results.

Professional-Resumes.com